Hund
Buddy Scan.jpeg

FAQs

Lagotto

What is Lovara Box?


This is a subscription box that gets delivered to your door each month.




How Does it work


After sign up you will receive a selection of products depending on the Box you have signed up for. If you have signed up for the K Beauty masks you will receive different masks each month, but if you sign up for the Lecler boxes you will receive your favourites each month.




Whats inside the box


Depending on the level of subscript you will receive premium products each month.




Are the any hidden cost


The price of each plan is always clearly stated on our sales page. It also clearly shows the shipping amount which will be added extra, except for the yearly subscription this is inclusive of shipping.




How does Billing work


Needs some information




What is a cut off date


The cut off date is the date on which after that date if a new order is processed the cusomer will be purchasing for the following month. Our cut off date is the 23rd of the month because we ship at the end of the month. So if somone purchased a box from the 24th to the 30th they would have to wait until the following month to receive their subscription. However, we would off them to buy a one off box, to get them going.




When and how we do ship


Need some information in here




How can I cancel my subscription


We would be sorry to see you go, but here are the instrucitons to say our goodbyes! Click on Manage button once inside the customer portal Click on Suscription settings on the bottom right corner of the screen Click on Cancel My subscription and click Confirm.




How do i reveive my refund


Please see our Refund Policy. Your refund will be processed within 7 days of receiving the products back to our offices in perfect condition.




Can I sign up and gift it to someone else


Yes. You will need to gift the subscription to someone else during the checkout. You do this by toggling the "This is a gift toggle" on the checkout You will then be able to configure your gift. You can chose when you want the subscription to start and how many shipments.




How Do I Skip/Pause my subscription


In order to skip a payment or to prolong it for a month or 2, you will need to folow 2 steps, which will utlimatley lead you to the page where you can opt for pausing your subscirption. Click on Manage button once inside their customer portal. Click on subscription settings You will now be on the cancel/pause subscription page. You will be asked whether you want to skip 1 or 2 payments.





Atelier

Adresse: Im Flieder 11,

71554 Weissach im Tal

Tel.: +49 (0) 176 99008125

E-Mail: becs.neundorf@gmx.de

Atelierbesuch

nach Terminvereinbarung!

HILFE

  • Facebook - Weiß, Kreis,
  • Weiß Instagram Icon

© 2020 Atelier Neundorf