FAQs
What is Lovara Box?
How Does it work
After sign up you will receive a selection of products depending on the Box you have signed up for. If you have signed up for the K Beauty masks you will receive different masks each month, but if you sign up for the Lecler boxes you will receive your favourites each month.
Whats inside the box
Depending on the level of subscript you will receive premium products each month.
Are the any hidden cost
How does Billing work
Needs some information
What is a cut off date
The cut off date is the date on which after that date if a new order is processed the cusomer will be purchasing for the following month. Our cut off date is the 23rd of the month because we ship at the end of the month. So if somone purchased a box from the 24th to the 30th they would have to wait until the following month to receive their subscription. However, we would off them to buy a one off box, to get them going.
When and how we do ship
Need some information in here
How can I cancel my subscription
We would be sorry to see you go, but here are the instrucitons to say our goodbyes!
How do i reveive my refund
Please see our Refund Policy. Your refund will be processed within 7 days of receiving the products back to our offices in perfect condition.
Can I sign up and gift it to someone else
Yes. You will need to gift the subscription to someone else during the checkout. You do this by toggling the "This is a gift toggle" on the checkout
How Do I Skip/Pause my subscription
In order to skip a payment or to prolong it for a month or 2, you will need to folow 2 steps, which will utlimatley lead you to the page where you can opt for pausing your subscirption.